EziLinks ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our URL shortening and link management service.
Privacy Compliance: This Privacy Policy is designed to comply with applicable privacy laws, including the EU General Data Protection Regulation (GDPR), UK GDPR, and other international privacy frameworks.
Important Notice - Data Storage:
Your personal information is stored on servers located in the United Kingdom. By using our service, you consent to this data storage. For full details, see Section 11 (International Data Transfers) below.
1. Information We Collect
1.1 Personal Information You Provide
| Data Type | Examples | Purpose |
|---|---|---|
| Account Information | Username, email address, password | Account creation and authentication |
| Profile Information | Name, preferences | Personalize your experience |
| Payment Information | Billing details (processed by Stripe) | Process subscription payments |
| Communication Data | Contact form messages, support emails | Provide customer support |
1.2 Information Automatically Collected
- Usage Data: Pages visited, features used, time spent
- Device Information: Browser type, operating system, device type
- IP Address: For security and analytics
- Cookies: To maintain sessions and improve user experience
1.3 Link Analytics Data
When someone clicks on your shortened links, we collect:
- Click timestamp
- Geographic location (country/city level)
- Referrer information
- Device and browser type
- IP address (anonymized after 90 days)
2. How We Use Your Information
We use collected information for the following purposes:
2.1 Service Delivery
- Create and manage your account
- Provide URL shortening and link management services
- Generate analytics and reports
- Process payments and manage subscriptions
2.2 Communication
- Send service-related notifications
- Respond to your inquiries and support requests
- Send important updates about our service
- Send marketing communications (with your consent, which can be withdrawn)
2.3 Improvement and Security
- Improve our service and develop new features
- Detect and prevent fraud and abuse
- Ensure platform security and integrity
- Comply with legal obligations
3. Legal Basis for Processing
We process your personal information on the following legal bases:
- Contract Performance: To provide the services you've requested
- Consent: Where you have given us explicit consent
- Legitimate Interests: For business operations, security, and improvements
- Legal Obligations: To comply with applicable laws
4. Information Sharing and Disclosure
4.1 We DO NOT Sell Your Personal Information
We never sell, rent, or trade your personal information to third parties for marketing purposes.
4.2 Third-Party Service Providers
We share information with trusted service providers who help us operate our service:
| Provider | Purpose | Data Shared | Location |
|---|---|---|---|
| Stripe | Payment processing | Billing information, transaction details | Global (Australia, USA, EU) |
| Email Service Provider | Transactional emails | Email address, name | Australia |
| Hosting Provider (VPS) | Service hosting and storage | All account and usage data | United Kingdom |
Important: Your data is stored on servers physically located in the United Kingdom. See Section 11 (International Data Transfers) for more information about overseas data storage and your rights.
4.3 Legal Requirements
We may disclose your information if required by law or if we believe such action is necessary to:
- Comply with legal obligations or court orders
- Protect our rights or property
- Prevent fraud or illegal activities
- Protect the safety of our users or the public
5. Data Security
We implement industry-standard security measures to protect your information:
- Encryption: All data transmitted is encrypted using SSL/TLS
- Password Protection: Passwords are hashed using bcrypt
- Access Controls: Limited employee access to personal data
- Regular Backups: To prevent data loss
- Monitoring: Continuous security monitoring and updates
Note: While we take reasonable measures to protect your data, no internet transmission is 100% secure. Use strong passwords and keep your credentials confidential.
6. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations:
- Active Accounts: Data retained while account is active
- Deleted Accounts: Most data deleted within 90 days
- Analytics Data: IP addresses anonymized after 90 days
- Financial Records: Retained for 7 years as required by law
- Support Tickets: Retained for 2 years
7. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
7.1 Access and Correction
- Request access to your personal information
- Request correction of inaccurate information
- Update your profile information through your account settings
7.2 Data Portability
You can request a copy of your data in a structured, machine-readable format.
7.3 Deletion Rights
You can request deletion of your account and associated data at any time. Some data may be retained for legal compliance.
7.4 Marketing Opt-Out
You can unsubscribe from marketing emails using the link in any email or by contacting us.
7.5 How to Exercise Your Rights
To exercise any of these rights, contact us at: support@ezilinks.com
We will respond to your request within 30 days.
8. Cookies and Tracking Technologies
8.1 Types of Cookies We Use
- Essential Cookies: Required for authentication and security
- Functional Cookies: Remember your preferences
- Analytics Cookies: Help us understand how you use our service
8.2 Managing Cookies
You can control cookies through your browser settings. Note that disabling essential cookies may affect service functionality.
9. Third-Party Links
Our service allows you to create shortened links to third-party websites. We are not responsible for the privacy practices of websites you link to or that click through your links. We encourage you to review their privacy policies.
10. Children's Privacy
Our service is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
11. International Data Transfers
Your personal information is stored on servers located in the United Kingdom. While our business operates in Australia and we comply with Australian Privacy Laws, your data is physically hosted in UK data centres.
11.1 Cross-Border Data Transfer Safeguards
We have implemented appropriate safeguards to protect your personal information when it is stored overseas:
- UK GDPR Compliance: The UK has robust data protection laws (UK GDPR) that provide a high level of protection for your data
- Encryption: All data is encrypted in transit and at rest
- Access Controls: Strict controls on who can access your data
- Contractual Protections: Our hosting provider is contractually obligated to protect your data
- Your Rights: You retain all your privacy rights regardless of where data is stored
11.2 Your Options
By using our service, you consent to your personal information being stored in the UK. If you do not consent to overseas data storage, please do not use our service. You can request information about our data storage practices by contacting support@ezilinks.com.
11.3 Cross-Border Data Protection
We take reasonable steps to ensure that overseas recipients of your personal information comply with applicable privacy standards and provide adequate protection for your data.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by:
- Posting the updated policy on our website
- Updating the "Last Updated" date
- Sending an email notification for material changes
Continued use of our service after changes constitutes acceptance of the updated policy.
13. Privacy Complaints
If you have a complaint about how we handle your personal information:
- Contact us at support@ezilinks.com
- We will investigate and respond within 30 days
- If unsatisfied, you may have the right to lodge a complaint with your local data protection authority
14. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
- Email: support@ezilinks.com
- Website: https://ezilinks.com/contact.html
Your Privacy Matters: We are committed to protecting your personal information and being transparent about our data practices. If you have any concerns, please don't hesitate to reach out.